Refund policy

Returns, Refunds & Shipping Damage Policy

Allan Candle Company | Established 1973

At Allan Company, every product is carefully selected, prepared, and packaged with attention to quality and customer satisfaction. Due to the personal and sensitive nature of our spiritual products, including candles, oils, powders, soaps, ritual supplies, and individually dressed or customized items, all sales are final. We do not accept returns or exchanges, personal preferences, or products that have been opened, used, or altered.

Damaged, Defective, or Incorrect Merchandise

We take great care in securely packaging each order to minimize the risk of damage during transit. Once an order is transferred to the shipping carrier, its transportation and handling are outside our direct control. If your order arrives damaged, defective, or incorrect, please contact Allan Company within 48 hours of delivery with your order number, photographs of the product, original packaging, and shipping materials. Customers may also be asked to retain all packaging for carrier inspection or claims processing.

Shipping damage may be subject to the carrier's claims process. Allan Company will review each reported issue individually and, when appropriate, assist with documentation or carrier claims. Any replacement, refund, or store credit will be determined based on the circumstances, applicable law, and our findings.

Individual Customer Resolutions

Although all sales are generally final, we recognize that exceptional circumstances may arise. Allan Company reserves the right to evaluate customer concerns individually and offer an appropriate resolution at our discretion, subject to applicable consumer protection laws.

Order Accuracy and Customer Responsibility

Customers are responsible for providing accurate shipping information at checkout. Allan Company is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses supplied by the customer. Orders confirmed as delivered by the carrier but reported missing will be reviewed individually, and customers may be asked to initiate a missing-package inquiry with the carrier.

Contact Information

For questions or concerns regarding your order, please contact Allan Company through the contact information provided on our official website, https://allan.company.

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.